Ecogenya – We are Family
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Ecogenya – We are Family
All of our products are backed by a 90 day satisfaction guarantee. If you’re not 100% satisfied with your order, simply contact us using the form below and we will make it right.
Returns: Simply return your unwanted item(s) within 90 days using the prepaid postage that we send you. Be sure to include the RMA number that we provide. To get started, fill out the form below.
Refunds: Once your returned items are on their way, we’ll issue a refund to the same card or payment method you used for the purchase. To get started, fill out the form below.
Warranty / Exchange: All of our products are covered by our 90 day satisfaction guarantee. To get started, fill out the form below.
Questions: If you have any questions about our return and refund policies, please don’t hesitate to ask. You can email us directly at info@ecogenya.com.
We do our best to make sure that all of our products arrive at your door in perfect condition, but we understand that sometimes, stuff happens.
If there’s a problem with your order or if you wish to proceed with a return or a refund, please fill out the form below to initiate the process. We will respond within one business day.
Refunds are processed within 5 business days but may take up to 14 business days to appear on your statement.
Returns must be accompanied by an RMA number which will be provided along with return postage.
Thank you for visiting Ecogenya!
Use code ECOGENYA20 to receive 20% off any order of $50 or more.
And remember that shipping in North America is FREE!